While we wish we could hand-deliver each and every order to you, we trust that your package will arrive safely through the hands of others. If, for some reason, your package arrives damaged, please contact us within 24 hours of delivery at and we will help resolve your issue quickly.

Normal processing time for orders is 1-10 business days (approximately 1-2 weeks), longer during peak selling seasons. (September - December) 

A Whole New Light is not responsible for orders left in mailboxes or in the sun that may be exposed to too much heat, resulting in excessive candle "sweat" or melting. It is the customer's responsibility to monitor the arrival date of their order to retrieve it in a timely manner. We recommend having your order ship to an office or workplace during the summer if you work outside the home.

Some liquid/droplets on the top of your candle is normal during warmer months and should be dabbed off before lighting your candle.

Customers are responsible for contacting the shipping carrier regarding lost, stolen or missing packages. Customers are also responsible for filing postal claims for damaged/lost/stolen items with the postal system USPS or UPS.


We accept returns within 15 days of purchase, after 15 days we cannot offer a refund or exchange.

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. Buyer (you) pays return shipping.

Several types of goods are exempt from being returned:

*Personal items such as lip balm, lotion bars, or other products that are used for the body, even if still sealed.

*Sample packs of any kind

*Monthly subscription box items of any kind

*Sale/clearance items or "surprise" bundle discount boxes

To complete your return, we require a receipt or proof of purchase.

For Wax Warmers, we will instruct you to contact Candle Warmers, Etc. at 1-800-262-2305. This is the policy of our supplier, and we are unable to manage returns or replacements directly without their assistance. 

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

The amount of your refund or site credit will only include the price of products. The price you paid for your order to be shipped cannot be refunded. 

You will be responsible for paying for your own shipping costs for returning the item(s). Shipping costs are non-refundable. 

We recommend purchasing insurance through your selected shipping provider for any shipment over $75. If items are lost or damaged in transit during the return, they cannot be refunded. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done  all of this and you still have not received your refund yet, please contact us at


We only replace items if they are defective (unable to be used in their intended way) or damaged. If you need to exchange it for the same item, send us an email at

You will be responsible for the cost of shipping an item if you are requesting an exchange.